Why Choose Us
We are fully dedicated to our customers and the quality of our service. We believe it is our main responsibility to achieve the highest level of satisfaction for our clients.
Experience
Maids Commercial Services started in 2011 as a company that provides cleaning services for businesses focusing on office cleaning. Since then we have grown and improved our cleaning skills as an established business to serve many different types of buildings and businesses. This includes medical facilities stores recreational spaces car showrooms schools and colleges as well as hotels and restaurants."However we do not use the same cleaning method in every location." We have focused on understanding the unique needs and rules that apply to each type of client we serve. Our experience in cleaning healthcare facilities has equipped us with the skills to meet the strict standards set by the Care Quality Commission (CQC).We recognise that every client has specific needs so we customise each contract to fit those needs.
With over 10 years of experience Maids Commercial Services has created a reliable and detailed process for starting new contract. This process considers the unique needs of each client which include:
- Requirements for site security
- Management and storage of materials for each building.
- Evaluate health and safety risks for every location.
- Bringing in new employees transferring staff under TUPE regulations introducing new hires providing training and helping them get acquainted with the workplace.
Every client will have a specific Maids Commercial representative who will oversee the transition process which includes:
- Meet with clients to gain a complete understanding of each facility and how it is used.
- Site meetings to finalise specification of works
- Meetings at the site to finalise the details of the work.
- Meetings at the site to finalise the details of the work.
- Production of tailored site specification packs
- Creating customised site specification packages.
- First delivery of equipment and cleaning supplies.
Quality Management
At Maids Commercial Services we take pride in the systems we have created to ensure our cleaning service remains top-notch. We believe these systems have played a significant role in achieving our impressive 95% client retention rate.We prefer to use a straightforward and flexible management approach for our client contracts. Teams made up of operational managers regional supervisors site supervisors and customer relations staff help us create a lasting high-quality solution.Whenever possible the same group of workers will clean each location regularly and they have some freedom in how they do their jobs. This method encourages teamwork at each location and fosters a shared sense of responsibility. It can also help create a strong personal connection between the client and the cleaning team.The foundation of our quality management system is the Cleaning Quality Audit. This audit helps us maintain the high standards we promise our clients and work to meet on a regular basis.
Eco-friendly cleaning products
We are very committed to our responsibilities toward the environment. This commitment is demonstrated by our strict following of the ISO 14001 certification which provides us with a clear guide for managing environmental practices effectively.Furthermore we partner with CO2 Balance to enhance our environmental policies and we are recognized as a 'CarbonZero' business.
Always within an hour's distance.
Always within an hour's distance. Our on-site teams are ready to meet each client's needs on the specified days and times. Meanwhile our off-site supervisors are always nearby to handle any unexpected or urgent problems.
Recruitment and Training
All our staff go through a strict hiring process. Every candidate must provide original documents for verification which goes beyond the standards set by the Home Office. This applies whether a future staff member is moving to our team from another place or joining us for the first time.We have an effective strategy for hiring our cleaning staff mainly through referrals from current employees. This approach along with our high staff retention rate enhances the security we can provide to our clients.Each new employee receives complete induction training. This training includes a detailed demonstration of all our cleaning methods which meet BICSc standards. We also provide a full explanation of COSHH and Health & Safety policies. Additionally we emphasize the high level of professionalism and attention to detail that we require and that our clients expect.
Equal Opportunities
Maids Commercial Services is an employer that values equality. We ensure that all job applicants and employees are treated fairly regardless of their gender disability marital status race religion skin color or nationality.We are dedicated to taking action to ensure this policy works effectively. We will also regularly check our policies and business practices to make sure we follow The Equality Act 2010. We regularly examine our selection criteria and procedures to make sure that employees are chosen promoted and treated based on their skills and qualifications. All employees will have the same chance to succeed and they will receive the necessary training to help them advance in the company when it is suitable.
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